The quick and detailed responses via email and the willingness to meet at my convenience were very much appreciated. Also, the lack of implied stress and complications that I had been dealing with from other companies was what really set this service apart. I would give a 10 (out of 10) for the services and information provided. It was made quick and painless, yet informed and comfortable. Of course, I would and will continue to recommend Jim Cook to others looking for mortgage advice.